Frequently Asked Questions
TENANT FAQ
How do I pay rent?
By dropping off payment to your local office via check, money order or debit in person during office hours or through mail slot. Rent is due on or before the first calendar day of each month, and may be paid by debit, money order, or personal cheque. Feel free to submit a series of post-dated cheques (up to 6 months).
What happens if my rent is late?
Review your Tenancy Agreement to find out if a late fee will be applied. If rent is not received in full by the second of each month a 10 day Notice to End Tenancy will be served. http://www.rto.gov.bc.ca/documents/RTB-30.pdf
When do I need to give notice to move out?
Notice shall be in writing and be given on or before the last day of a calendar month.
Please note that email is not an acceptable form of Notice, as signatures are required.
The tenancy shall end at 1:00 pm on the last calendar day of the month.
How does my rent get reviewed?
For our tenants receiving subsidy, your rent contribution will be reviewed at least once a year. You will be sent a package in advance which includes information about what documentation is necessary for staff to complete your review. Once the review is completed, a Tenant Rent Report will be mailed to you. Failure to provide documentation in time will result in a 1 Month Notice to End Tenancy and a charge of the approved Economic Rent (your subsidy will be withheld).
Are pets allowed?
Cats and dogs are allowed at some of our complexes with a pet damage deposit. Please note that all cats and dogs must be spayed or neutered, and that proof is required at time of registration. For all other types of pets, please refer to your Tenancy Agreement or contact the office for more information.
How long can my guests stay?
Guests are permitted to stay for 14 days total out of any calendar year. If you have a friend or family member who is wanting to stay for longer, please submit a written request to the office.
What if my household composition changes?
If you would like to add or remove members of your household from your Tenancy Agreement, please contact the office. Applications are required for any additional adult occupants (over age 19).